Refund policy

Return & Refund Policy – Pets Zone

Thank you for shopping with Pets Zone. Customer satisfaction is very important to us.

30-Day Return Policy

You have 30 days from the date of delivery to request a return or refund.

To be eligible for a return, the item must be in reasonable condition and you must provide proof of purchase.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To start a return request, please email us with the following information:

• Your order number
• A brief description of the issue
• Clear photos or videos of the item

Email: petszone666@gmail.com

Our support team will review your request and respond within 24–48 hours.

Refunds

If your refund request is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

Replacement

In some cases, we may offer a replacement instead of a refund depending on the situation.

Non-Returnable Situations

Returns may not be accepted if:

• The item was used or damaged after delivery
• The return request is made after 30 days
• The product is not in reasonable condition

If you have any questions about returns or refunds, please contact us:petszone666@gmail.com

Thank you for choosing Pets Zone.